Shipping policy

SHIPPING POLICY

Effective Date: June 28, 2026

Thank you for shopping with T&OG. Every order is made especially for you after you place it. Because our products are printed on demand through our trusted fulfillment partners, please review the following shipping information before placing your order.

Order Processing

Most orders are processed and sent to production within 1–3 business days.

Production typically takes 2–7 business days, depending on the product, order volume, and seasonal demand.

During holidays, product launches, or promotional events, processing and production times may be longer.

Shipping Times

After production is complete, estimated shipping times are:

  • United States: 3–7 business days

  • Canada: 5–15 business days

  • International: 10–30 business days

These are estimated delivery times and are not guaranteed.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear.

Multiple Shipments

Some orders may arrive in separate packages.

Because products may be produced by different fulfillment partners or printed at different facilities, items purchased in the same order may ship separately and arrive on different dates.

Shipping Delays

While we work to fulfill orders as quickly as possible, T&OG is not responsible for shipping delays caused by:

  • Carrier delays

  • Severe weather

  • Customs processing

  • High shipping volumes

  • Natural disasters

  • Labor disruptions

  • Other events beyond our reasonable control

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered, please contact us as soon as possible. If production has not yet started, we will do our best to update the address. Once an order has entered production or shipped, we may be unable to make changes.

Orders returned because of an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We will work with our fulfillment partner and the shipping carrier to investigate and determine an appropriate resolution.

Packages marked as "Delivered" by the carrier but reported as missing may require the customer to contact the carrier directly or file a claim. Reshipments or refunds for these situations will be handled on a case-by-case basis.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If the issue is confirmed, we will arrange a replacement or another appropriate resolution at no additional cost.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at:

T&OG Customer Support

Support Email: taog.brand@gmail.com | subject: support

We appreciate your patience and support. Every T&OG product is made to order with care, helping reduce overproduction and unnecessary waste while delivering quality products created just for you.